1. Introduction
Sanro IT Consultants Pvt Ltd ("Sanro", "we", "us") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect data when you visit sanroit.in or engage our services.
Our registered office is at Discovery Towers A-17, A Block, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309, India. We're incorporated under the Companies Act, 2013.
2. Data we collect
We collect only what we need to serve you well. Specifically:
2.1 Information you provide
- Contact details (name, email, phone, company) when you reach out via forms or email
- Information you share about your business operations during consultation
- Any documents you upload to our forms
2.2 Information collected automatically
- Browser type, device, and operating system
- Pages visited, time on site, referring website
- IP address (anonymised after 30 days)
2.3 Information from third parties
- If you sign in via Google/LinkedIn (when offered), basic profile info
- Publicly available data we may use for sales research (LinkedIn, company websites)
3. How we use it
We use your data to:
- Respond to your enquiries and deliver services you've engaged us for
- Send relevant business communications (transactional + opt-in marketing)
- Improve our website and service offerings via aggregated analytics
- Comply with legal obligations and protect against fraud
5. Your rights
Under India's Digital Personal Data Protection Act, 2023 (and applicable laws like GDPR for EU residents), you have these rights:
- Access: see what data we hold about you
- Correction: ask us to update inaccurate data
- Deletion: ask us to remove your data ("right to be forgotten")
- Portability: receive a copy of your data in a machine-readable format
- Objection: opt out of marketing communications anytime
- Grievance: raise concerns with our Grievance Officer
6. Security & retention
6.1 Security
We use industry-standard security practices: encrypted connections (TLS 1.3), access controls, audit logs, regular security reviews, and security training for our team.
6.2 Retention
We retain data only as long as needed:
- Active customer data: for the duration of our relationship + 7 years (for tax/legal compliance)
- Marketing leads: 2 years from last interaction
- Website analytics: aggregated after 14 months
- Server logs: 90 days
8. Children's privacy
Our services are not directed at individuals under 18. We do not knowingly collect data from children. If we discover such data, we delete it promptly.
9. Changes to this policy
We may update this policy from time to time. Significant changes will be communicated via our website and (where appropriate) email. The "Last updated" date at the top reflects when this policy was last revised.
10. Contact
For privacy questions, data requests, or to reach our Grievance Officer:
Email: privacy@sanroit.in
Phone: 7710249469
Address: Sanro IT Consultants Pvt Ltd, Discovery Towers A-17, Sector 62, Noida, UP 201309, India
Questions about this policy?
Reach our compliance team — we respond within 2 business days.