Services › WhatsApp & Communication AI

WHATSAPP · META · COMMS

Customer conversations, automated end-to-end.

WhatsApp Business API + multi-channel automation across Meta, LinkedIn, YouTube. AI agents that qualify leads, answer support, and book appointments in seconds — at scale.

META BUSINESS PARTNER GOOGLE PARTNER
The problem

Customers don't wait. Most teams can't keep up.

WITHOUT WHATSAPP AI

The status quo

  • Leads sit in WhatsApp for hours before someone replies
  • Customer questions fragment across email, chat, social
  • Marketing campaigns blast without lead qualification
  • No analytics on what conversations actually convert
WITH SANRO WHATSAPP AI

The new normal

  • Reply within seconds, 24/7, in customer's language
  • All channels unified — WhatsApp, FB, IG, LinkedIn, YouTube
  • AI qualifies leads before they reach your sales team
  • Every conversation logged, attributed, measurable
What we deliver

Six communication capabilities, certified by Meta.

WhatsApp Business API

Verified business accounts with full Business API. Template messages, interactive buttons, list pickers.

Multi-Channel Routing

Unify Meta, Instagram, LinkedIn, YouTube comments, web chat — into one AI agent.

Lead Qualification

AI asks the right questions before passing leads to your sales team — saves their time.

Broadcast Campaigns

Compliant template campaigns with personalisation, segmentation, opt-in flow.

Human Handoff

Smooth transition to human agents with full conversation context preserved.

Analytics & Attribution

Track replies, response time, conversion rate, agent vs human resolution.

How it works

The message funnel.

Inbound messages WhatsApp · IG · FB · LinkedIn AI classify intent Lead · Support · FAQ · Spam Route Agent · Human · CRM Reply
PHASE 01

Capture

Inbound from WhatsApp, Meta, Instagram, LinkedIn — unified into one stream.

PHASE 02

Classify

AI detects intent: lead, support, FAQ, or spam. Routes accordingly.

PHASE 03

Respond

Agent replies with personalised message, or escalates to human.

PHASE 04

Log & Learn

Conversation logged to CRM. Patterns surface for marketing + product teams.

Use cases

Six WhatsApp-powered workflows.

Hover (or tap) any card to see how it works.

Lead Qualifier

Hover →

Inbound to qualified, in minutes

  • 01Asks qualifying questions in WhatsApp
  • 02Scores against your ICP rules
  • 03Books call with the right rep
3.2× faster qualification

Order Updates

Hover →

Status, tracking, delivery

  • 01Trigger on order events from your system
  • 02WhatsApp template message sent automatically
  • 03Customer replies trigger follow-up flow
95% open rate vs 22% email

Appointment Booking

Hover →

Book via chat, zero friction

  • 01Customer asks to book
  • 02Agent offers available slots
  • 03Calendar updated, reminders sent
68% fewer no-shows

Support Bot

Hover →

Tier-1 support, 24/7

  • 01Reads incoming question
  • 02Searches knowledge base, replies
  • 03Escalates to human if unsure
73% auto-resolved

Broadcast Campaigns

Hover →

Compliant, personalised, opt-in

  • 01Template approved by Meta
  • 02Personalised at send via merge fields
  • 03Replies route into AI agent flow
8× higher reply rate

Cart Recovery

Hover →

Bring abandoned carts back

  • 01Trigger after X hours of cart abandonment
  • 02WhatsApp reminder with checkout link
  • 03Optional incentive after second touch
22% recovery rate
Industries served

WhatsApp AI works across every customer-facing industry.

Frequently asked

Five common questions.

Yes — we provision it for you as a Meta Business Partner. The verification process takes 3–7 working days for most businesses.

20+ languages including Hindi, English, Marathi, Tamil, Bengali, Spanish, Arabic, Portuguese. We can train domain-specific terminology in any language.

Yes. WhatsApp voice notes are transcribed and processed by the agent in real time, with multilingual support.

Meta charges per conversation window (24-hour blocks). We optimise template usage to minimise cost; typical ranges ₹0.30–₹0.80 per conversation in India.

Yes. We integrate with Salesforce, Zoho, HubSpot, Freshworks, Kylas, LeadSquared and most CRMs via API. Every conversation logs to your CRM with attribution.

META PARTNER

Your customers are on WhatsApp. Be there, 24/7.

We provision your Business API, build the AI agent, integrate your CRM. Live in 4–6 weeks.