Terms & Conditions

1. Acceptance of terms

By accessing sanroit.in or engaging Sanro IT Consultants Pvt Ltd's services, you agree to these Terms & Conditions. If you do not agree, do not use the site or services.

2. Services

Sanro provides agentic AI, automation, software development, consulting, and related services. Each engagement is governed by a separate Statement of Work (SOW) signed between Sanro and the client. In case of conflict, the SOW prevails over these terms.

3. User responsibilities

You agree to:

• Provide accurate information when contacting us or engaging services
• Use our site lawfully — no automated scraping, no malicious activity
• Not misrepresent your identity or affiliation
• Respect rate limits on any API/tool we provide
• Not reverse-engineer, decompile, or attempt to extract source code from our software unless explicitly licensed

4. Intellectual property

4.1 Our IP

All content on sanroit.in — text, design, logos, illustrations — is owned by Sanro IT Consultants Pvt Ltd and protected by Indian and international copyright laws.

4.2 Client IP

For engagement deliverables: unless the SOW specifies otherwise, the client owns the deliverables Sanro produces specifically for them, subject to Sanro retaining ownership of its underlying frameworks, libraries, and reusable components.

4.3 Third-party IP

We use open-source libraries under their respective licenses. Vendor logos and trademarks remain property of their respective owners.

5. Payment terms

For commercial engagements:

• Invoices are payable within 15 days of issue, unless the SOW specifies otherwise
• Late payments accrue interest at 1.5% per month from the due date
• Disputed amounts must be raised within 7 days of invoice; undisputed amounts must still be paid on time
• Applicable taxes (GST) are charged additionally
• Refunds: governed by the specific SOW; generally no refunds for completed milestones

6. Confidentiality

Both parties agree to keep confidential any non-public business or technical information shared during the engagement. Standard exceptions apply (public information, prior knowledge, legally required disclosure).

7. Disclaimers & limitation of liability

Our website is provided "as is" without warranties of any kind. We don't guarantee the site will be uninterrupted, error-free, or virus-free.

For services: we do our best work, but software systems are inherently complex. Sanro's total liability under any engagement is capped at fees paid for the specific engagement in the prior 12 months.

Sanro is not liable for indirect, consequential, special, or punitive damages — even if foreseeable.

8. Indemnification

You agree to indemnify Sanro against any third-party claims arising from your misuse of our site or services, your violation of these terms, or your violation of any law or third-party rights.

9. Termination

For website use: we may terminate or restrict your access at any time for violations of these terms.

For service engagements: termination is governed by the specific SOW. Generally either party may terminate with written notice; the client pays for work completed up to termination date.

10. Governing law

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts of Delhi, India.

11. Changes to terms

We may update these terms from time to time. Continued use of the site or services after changes constitutes acceptance.

12. Contact

Email: legal@sanroit.in
Phone: 7710249469
Address: Sanro IT Consultants Pvt Ltd, Discovery Towers A-17, Sector 62, Noida, UP 201309, India